Return & Refund Policy

What's covered

We offer a refund or replacement, once your claim is approved, when:

• Your item has a quality problem. It arrives defective, damaged, or clearly different in color, style or size from your order confirmation. Please report it within 7 days of receiving it.
• Your order didn't arrive. It hasn't arrived 45 business days after the order date.

We don't accept returns or refunds for change of mind, or for a size, design or color chosen by mistake. Please check product details before ordering.

How to report a problem

Email support@tidyvana.com within 7 days of receiving your order, with:

• your order number;
• photos of the item and the shipping label;
• an unboxing video, if you have one.

Please include photos of the item and shipping label, and an unboxing video if you have one; claims without enough evidence may be declined. We reply within 1 business day.

Returns

Please don't send items back unless we ask you to; if a return is needed, we'll email you instructions. You never pay return shipping for defective, damaged or wrong items.

After your claim is approved

• Replacement: we email you a new tracking number within 7–10 business days after approval.
• Refund: issued to your original payment method. Refunds usually reach you within 5–10 business days after approval; your bank may take longer to post it.

Cancellations

You can change or cancel your order within 6 hours of placing it. After that, it is already being processed.

Not covered

• Change of mind, or a size, design or color chosen by mistake
• Quality issues reported more than 7 days after receipt
• Failed delivery due to an incorrect address, a refused package or theft after delivery
• Creases from packaging (these usually flatten within a few days)
• Normal wear, or damage from use not described in the product instructions

We may decline claims that appear fraudulent.

Contact us first

Before opening a dispute with your bank or PayPal, please email us at support@tidyvana.com. It's usually the fastest way to resolve things.

Last updated: October 20, 2026